Stay Well… Covid 19 Health & Safety Protocols
The well-being of our guests and employees is of paramount importance. At this moment, this means keeping our guests and colleagues safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry. See our ALL Safe and Well Initiative, click here.
California is preparing to get back to normal. On June 15, capacity and distancing restrictions will be lifted for most businesses and activities. Large-scale indoor events will have vaccination or negative test requirements for attendees through at least October 1, 2021.
Limewood Bar & Restaurant: Outdoor dining available and indoor dining at a capacity of 50%
East Bay Provisions: Open for outdoor dining and indoor dining at a capacity of 50%
Lobby Lounge: Temporarily closed
In-Room Dining: Temporarily closed
The Pool: Open to club members and hotel guests
Poolside Service: The Pool Bar is open from 11:30am until 5pm daily
The Club at the Claremont: Open indoors at 50% capacity, plus saunas, spas, steam rooms, and indoor pools are open
Fairmont Spa: Open indoors with modifications for massages Friday through Sunday
The new operational standards being implemented at Claremont Club and Spa, and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.
We encourage our guests to review state and local permitted traveler guidance before your travel, as this guidance is being updated frequently. Claremont Club and Spa, A Fairmont Hotel is open, the most recent county of Alameda order as of Jan. 25, 2021 has lifted all travel restrictions – allowing leisure travel to resume. To learn more about the updated guidelines, please visit the California State government website here.
Guests will see ALL Safe and Well signage and digital communications visible throughout the property encouraging social distancing, hand washing and use of sanitizer. Social distancing is encouraged with floor decals to assist in guiding guests to engage in best practices for the protection of themselves and others. We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces with recommended cleaning agents, with particular focus on high touch, high traffic areas.
Our highly respected housekeeping team will go beyond the standards of room preparation, deep cleaning surfaces with use of EPA-registered disinfectant chemicals proven effective in preventing the transmission of COVID-19 by scientific experts to kill bacteria and viruses.
Limewood Bar and Restaurant offers spacious indoor and outdoor dining, overlooking the entire San Francisco Bay. Thoughtfully refreshed and invigorated spaces await, with plenty of space for social distancing. We’ve increased the frequency of cleaning and disinfecting, added the use of masks by our colleagues and new menu presentation protocols. We have also introduced new service processes to reduce contact with food and service equipment. We are committed to provide you with a dining experience you can enjoy with confidence. For current dining venue hours and offerings, please click here.
Colleague Training & Safety
Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues will participate in mandatory health screenings which include temperature checks upon entrance to the resort. It’s important to us that both our guests and our colleagues are safe and well.
Claremont Club and Spa is pleased to announce that The Fairmont Spa is open for massage services. Per the Alameda County Health Department (ACHD) guidelines and Accor’s ALLSAFE protocols, our talented Spa team offers therapeutic and deep tissue massage services.
We are dedicated to your comfort and safety, and in this spirit, we share the following key details:
Please be assured that our hotel and Spa’s common spaces are cleaned to the highest standards. Using EPA registered disinfectant chemicals effectively prevents the transmission of all viruses and pathogens, including COVID-19. For more information on our standards of safety, visit ALLstaywell.com
For current spa hours and offerings, please click here.
covid 19 Resources
Centers for Disease Control (CDC) https://www.cdc.gov/
World Health Organization
Alameda County Public Health Department
Meetings & Events
Our meetings and event team will collaborate with planners to re-imagine their meetings with new meeting sets, food service protocols and entertainment/team building options that enable social distancing and reduce the number of guests touching surfaces and equipment. Heightened cleanliness standards will be in place within our meeting space and our colleagues will be cleaning areas more frequently during meeting sessions and event breaks. Our staff will be provided the appropriate personal protective equipment, such as masks to keep your attendees and our colleagues safe.
Visit AllMeetWell.com for more information